In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews Steve Groenier, VP Sales and Marketing of Artbeads.com an online leading supplier of beads and jewelry making supplies.

Steve discusses ways Artbeads.com leverages paid search and social media to increase customer engagement and drive more visitors to their site. He goes on to talk about their continuous efforts to improve their user experience with ratings and reviews, product recommendation and site search.

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Length 29 min 51 secs

Transcript: Steve Groenier from Artbeads

 

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In this episode of the Ecommerce Podcast host Shaun Ryan, CEO of SLI Systems, interviews Jamin Arvig, president and founder of WaterFilters.net a provider of residential and commercial water filtration products.

Jamin discusses the benefits of not only selling water filter products, but providing an ongoing, personalized service to their customers to keep them coming back to the website. He explains how good customer service is key to retaining their current customers as well as acquiring new customers through “word of mouth”.

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Length 18 min 9 secs

Transcript: Jamin Arvig from WaterFilters.net

 

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In this episode of the Ecommerce Podcast host Shaun Ryan, CEO of SLI Systems, interviews Chad Coleman, Internet Marketing Manager of U.S. Toy, a multichannel retailer of educational toys and materials as well as novelty and party supplies.

Chad discusses some of the challenges U.S. Toy faces with having three online stores. He explains how they recently started cross-linking their search results so visitors can see products available on their other sites.

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Length 21 mins 40 secs

Transcript: Chad Coleman from U.S. Toy

 

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In this episode of the Ecommerce Podcast host Shaun Ryan, CEO of SLI Systems, interviews George Eberstadt, CEO and Founder of TurnTo Networks, a provider of Social Commerce applications for online merchants.

George discusses why incorporating social media is crucial for ecommerce sites. TurnTo has an innovative approach to customer reviews which allows shoppers to ask questions directly to customers who have already purchased the product they are considering. Shaun and George also touch on the newest social platform – Google+.

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Length 21 mins 58 secs

Transcript: George Eberstadt from TurnTo Networks

 

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In this episode of the Ecommerce Podcast host Shaun Ryan, CEO of SLI Systems, interviews Matt Konkle, President of FifthGear, a single-source provider for order fulfillment services, contact center services, e-commerce management, and internet marketing.

Matt discusses what retailers are doing in this economic climate and how internationalization and customer service (especially through social media and mobile) are major focuses for the future.

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Length 19 mins and 51 secs

Transcript: Matt Konkle from FifthGear

 

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Last week, SLI Systems recorded a webinar with presenter Sue Aldrich, Senior Vice President of Patricia Seybold Group. Sue discusses how ecommerce companies can improve their websites for the holiday shopping season. She explains what’s hot for consumers this holiday from the top retial catergories, how to capitalize on these trends, and three ways to improve conversions in the next 30 days.

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Length 28 mins and 27 secs

 

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Shaun Ryan, CEO of SLI Systems talks to Erin Kriessmann from Title Nine(http://www.titlenine.com/).

Transcript: Erin Kriessmann from Title Nine

Length 19 mins and 12 secs.

 

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Shaun Ryan, CEO of SLI Systems talks to Bliss Dake from Might Leaf Tea (http://www.mightyleaf.com/).

Transcript: Bliss Dake from Might Leaf Tea

Length 24 mins and 43 secs.

 

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Shaun Ryan, CEO of SLI Systems talks to Josh Hansen from Hansen Surf (http://www.hansensurf.com/).

Transcript: Josh Hansen from Hansen Surf

Length 27 mins and 23 secs.

 

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Shaun Ryan, CEO of SLI Systems talks to Tim Ash from Site Tuners (http://sitetuners.com/).

Transcript: Tim Ash from Site Tuners

Length 24 mins and 27 secs.

 

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